Refund & Returns Policy — Mandarin Envoy

We want you to be happy with your purchase. If you receive a defective or incorrect product, you may request a return or refund within 14 days of receiving your order.

Return Conditions:

  • Items must be unused and in original packaging
  • Proof of purchase is required
  • Shipping costs are non-refundable

How to Request a Return:

  • Contact us at [email protected] with your order number and reason for return
  • We will provide return instructions and shipping address

Refund Processing:

  • Refunds will be processed to your original payment method within 30 business days after we receive and inspect the returned item

This policy does not cover damages caused by misuse, accidents, or normal wear and tear.